Some quick checks, to rule out common mistakes

  • If the phone is cordless, check it’s fully charged
  • Check the cord is correctly plugged into the back of the phone and the socket
  • If your house has a double phone socket make sure you’re using this to connect your broadband

I can’t make any calls

  1. Unplug everything that’s plugged into your phone sockets, TV boxes, fax machines etc.
  2. Plug a corded phone into the master socket (the master socket is the first socket where the phone line enters your home).
  3. Try to make a call.

If you now make a call, the problem will be wiring, microfilters or a device in your home.

To find the culprit, plug in one device at a time and make a test call. Repeat this with every device, checking for a dial tone each time, until you find the one that’s causing the problem.

If you still can’t make a call after these steps, you will need to contact your phone provider and they will check the external line.

in2tel customers can contact issue@in2tel.ie or call 0818 28 66 66 and press option 2, then option 1.

I can’t receive calls/my phone doesn’t ring

Firstly, check that the ringer on your phone’s handset is switched on and the volume’s turned up. Then test it by calling your number from another phone.

Make sure you haven’t switched on call divert or forwarding on. in2pbx users should check our call features guide to see how to check that and how to turn it off if it’s on.

When you’ve done that, try these steps.

  1. Unplug everything that’s plugged into your phone sockets, TV boxes, fax machines etc.
  2. Plug a corded phone into the master socket (the master socket is the first socket where the phone line enters your home).
  3. Try to make a call.

To find the culprit, plug in one device at a time and make a test call. Repeat this with every device, checking for a dial tone each time, until you find the one that’s causing the problem.

If you still can’t receive a call after these steps, you will need to contact your phone provider and they will check the external line.

in2tel customers can contact issue@in2tel.ie or call 0818 28 66 66 and press option 2, then option 1.

No dial tone

  1. Unplug everything that’s plugged into your phone sockets, TV boxes, fax machines etc.
  2. Plug a corded phone into the master socket (the master socket is the first socket where the phone line enters your home).
  3. Try to make a call.

If you now hear a dial tone, the problem will be wiring, microfilters or a device in your home.

To find the culprit, plug in one device at a time and check for a dial tone. Repeat this with every device, checking for a dial tone each time, until you find the one that’s causing the problem.

If you don’t hear a dial tone after these steps, you will need to contact your phone provider and they will check the external line.

My caller display isn’t working

A caller display or caller ID show’s you who is calling on your handset.

To use it, you’ll need a phone that has a screen to show the numbers that you’re calling or that are calling you. It won’t work if a phone number’s unavailable e.g. if it’s international or if the caller has withheld it.

You’ll also need to have caller display as part of your phone package. Your phone may tell you, if there is an option such as Call Features.

If your caller display is still blank, there’s no problem with the line itself, but your original phone isn’t working properly. So all you can do is get a replacement one.

in2tel customers can contact issue@in2tel.ie or call 0818 28 66 66 and press option 2, then option 1.

My line is too quiet

Simple checks, to complete first

  1. If it’s a cordless phone make sure the phone is fully charged
  2. Check the volume settings on the handset

Note: If the volume is too quiet for a certain number, it’s likely that their line’s at fault and it will be their responsibility.

Once you’ve checked the charge and volume settings, try:

  1. Unplug everything that’s plugged into your phone sockets, TV boxes, fax machines etc.
  2. Plug a corded phone into the master socket (the master socket is the first socket where the phone line enters your home).
  3. Try to make a call.

If volume has now corrected, there’s no problem with the line, but your original phone isn’t working properly. We would recommend you get a replacement handset.

If volume problem still exists, it would be best to contact your phone provider to see if there is an external fault.

in2tel customers can contact issue@in2tel.ie or call 0818 28 66 66 and press option 2, then option 1.

About in2tel

in2tel is a telecoms carrier and solution provider that’s been operating in Ireland and the UK for 14 years. It provides organisations with affordable, bespoke design that is often found in large-scale enterprises. in2tel’s services provide communication channels for contact centres, sales and marketing teams and internal departments for a large variety of small businesses and SMEs.