Extension Presence

Extension Presence is linked to the call forwarding settings and Linkus ring strategy.

in2pbx provides five presence statuses:

  • Available
  • Away
  • DND
  • Lunch Break
  • On a Business Trip
Note: If the presence status is set to DND, the extension won’t receive any calls.

Presence Settings

Select a Presence status, then configure the Call Forwarding and Ring Strategy for the Presence status.

Option Description
Presence Information
Transfer Destination (Call Forwarding)
Always All the calls will be forwarded regardless of the extension status.
No Answer Calls will be forwarded if the user doesn’t answer the call.
When Busy Calls will be forwarded when the user is busy in a call.
Ring Strategy

Set the ring strategy of the user’s Linkus clients and IP phones.
Ring First When a call reaches the extension, which terminal will ring first.
Ring Secondly If the incoming call is not answered on the terminals that are selected as Ring First, the terminals that are selected as Ring Secondlywill ring.

Set Call Forwarding Prompt

By default, when the PBX is forwarding an incoming call to another number, the PBX will play the call forwarding prompt “please hold when I try to locate the person you are calling”, and then play the MoH music when the caller is waiting. You can disable the call forwarding prompt and change the MoH music to a normal ring tone. In this way, the caller will not realize that the call is forwarded.

  1. Go to Settings > PBX > Voice Prompts > Prompt Preference.
  2. Uncheck the option Play Call Forwarding Prompt.
  3. Set the Music on Hold for Call Forwarding to Ringing Tone.
    call-forwarding-prompt
  4. Click Save and Apply.

Activate/Deactivate Call Forwarding

Extension users can dial the Call Forwarding feature codes on their phones to activate or deactivate Call Forwarding function.

Below are the default call forwarding feature codes and the description of how to use the feature codes.

Code Action Example
*71 Activate call forwarding ALWAYS
  • Dial *71 to forward all calls to voicemail.
  • Dial *716000 to forward all calls to extension 6000.
*071 Deactivate call forwarding ALWAYS
  • Dial *071 to deactivate call forwarding ALWAYS.
*72 Activate call forwarding WHEN BUSY
  • Dial *72 to forward calls (when the user is busy) to voicemail.
  • Dial *726000 to forward calls (when the user is busy) to extension 6000.
*072 Deactivate call forwarding WHEN BUSY
  • Dial *072 to deactivate call forwarding WHEN BUSY.
*73 Activate call forwarding NO ANSWER
  • Dial *73 to forward calls (when the user doesn’t answer) to voicemail.
  • Dial *736000 to forward calls ((when the user doesn’t answer) to extension 6000.
*073 Deactivate call forwarding NO ANSWER
  • Dial *073 to deactivate call forwarding NO ANSWER.