Extension Presence
Extension Presence is linked to the call forwarding settings and Linkus ring strategy.
in2pbx provides five presence statuses:
- Available
- Away
- DND
- Lunch Break
- On a Business Trip
Presence Settings
Select a Presence status, then configure the Call Forwarding and Ring Strategy for the Presence status.
Option | Description |
Presence Information | |
Transfer Destination (Call Forwarding) | |
Always | All the calls will be forwarded regardless of the extension status. |
No Answer | Calls will be forwarded if the user doesn’t answer the call. |
When Busy | Calls will be forwarded when the user is busy in a call. |
Ring Strategy Set the ring strategy of the user’s Linkus clients and IP phones. | |
Ring First | When a call reaches the extension, which terminal will ring first. |
Ring Secondly | If the incoming call is not answered on the terminals that are selected as Ring First, the terminals that are selected as Ring Secondlywill ring. |
Set Call Forwarding Prompt
By default, when the PBX is forwarding an incoming call to another number, the PBX will play the call forwarding prompt “please hold when I try to locate the person you are calling”, and then play the MoH music when the caller is waiting. You can disable the call forwarding prompt and change the MoH music to a normal ring tone. In this way, the caller will not realize that the call is forwarded.
Activate/Deactivate Call Forwarding
Extension users can dial the Call Forwarding feature codes on their phones to activate or deactivate Call Forwarding function.
Below are the default call forwarding feature codes and the description of how to use the feature codes.
Code | Action | Example |
---|---|---|
*71 | Activate call forwarding ALWAYS |
|
*071 | Deactivate call forwarding ALWAYS |
|
*72 | Activate call forwarding WHEN BUSY |
|
*072 | Deactivate call forwarding WHEN BUSY |
|
*73 | Activate call forwarding NO ANSWER |
|
*073 | Deactivate call forwarding NO ANSWER |
|