CDR and one-touch recordings

 

By default, extension users can check and download their own CDR (Call Detail Record) and One-touch Recording files.

Note: You can check your CDR and recordings on both Linkus client and on the Extension User Portal

Searching criteria

You can search for CDR and recordings by the following criteria:

  • Time: Set the start date and the end date to filter the call logs that are in the date duration.
  • Call From: The number or the name of the caller.
  • Call To: The number or the name of the callee.
  • Call Duration: The time between the call started and the call ended. Enter a value to filter the call logs that have call duration equal or greater than this value.
  • Talk Duration: The time between the call answered and the call ended. Enter a value to filter the call logs that have talk duration equal to or greater than this value.
  • Status: Call status, including “answered”, “no answered”, “busy”, “failed”, and “has voicemail”.
  • Communication Type: Communication type, including “internal”, “inbound”, “outbound”, “callback”, “PBX warning call”, “transfer”, and “multisite interconnect”.
  • Include Recording Files: Check the option if you want to filter the calls that have been recorded.

Search CDR and one-touch recording

Log in to the Extension User Portal to search your CDR and one-touch recordings.

  1. Go to Me > CDR & One-Touch Recording.
  2. Set the Time to filter the call logs during the date duration.
  3. If you want to search recording files, check the option Include Recording Files.
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  4. Set other searching criteria.
  5. Click Search.
    The filtered call logs will be displayed.

Fuzzy search CDR and one-touch recording

By default, you need to enter an exact and complete phone number in the relevant searching criteria, or you cannot get the search result. If you cannot remember the exact number or the name, you can use the Fuzzy Search feature.

  1. Go to Me > CDR & One-Touch Recording.
  2. Set the Time to filter the call logs during the date duration.
  3. Enter a desired number of letters in Call From field or Call To field.
  4. Check Number Fuzzy Search.
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  5. Set other searching criteria.
  6. Click Search.
    The call logs that match the fuzzy searching will display.
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Download CDR and one-touch recordings

Log in to the Extension User Portal to download your CDR and one-touch recording files.

  1. Go to Me > CDR & One-Touch Recording.
  2. Search the CDR and Recordings.
  3. To download the searched CDR, click Download CDR.
  4. To download the searched recording files, click Download Recordings.