CDR and One Touch Recordings
By default, extension users can check and download their own CDR (Call Detail Record) and One-touch Recording files.
Note: You can check your CDR and recordings on both Linkus client and on the Extension User Portal
Searching Criteria
You can search CDR and recordings by the following criteria:
- Time: Set the start date and the end date to filter the call logs that are in the date duration.
- Call From: The number or the name of the caller.
- Call To: The number or the name of the callee.
- Call Duration: The time between the call started and the call ended. Enter a value to filter the call logs that have call duration equal or greater than this value.
- Talk Duration: The time between the call answered and the call ended. Enter a value to filter the call logs that have talk duration equal or greater than this value.
- Status: Call status, including “answered”, “no answered”, “busy”, “failed”, and “has voicemail”.
- Communication Type: Communication type, including “internal”, “inbound”, “outbound”, “callback”, “PBX warning call”, “transfer”, and “multisite interconnect”.
- Include Recording Files: Check the option if you want to filter the calls that have been recorded.
Search CDR and One Touch Recording
Log in Extension User Portal to search your CDR and one touch recordings.
Fuzzy Search CDR and One Touch Recording
By default, you need to enter an exact and complete phone number in the relevant searching criteria, or you cannot get the search result. If you cannot remember the exact number or the name, you can use Fuzzy Search feature.
Download CDR and One Touch Recordings
Log in the Extension User Portal to download your CDR and one touch recording files.
- Go to .
- Search the CDR and Recordings.
- To download the searched CDR, click Download CDR.
- To download the searched recording files, click Download Recordings.