Time Conditions
Time conditions are used to control call flow based upon time and date.
A Time Condition contains a time group. You can enable Time Conditions on an inbound route. When a call arrives at the Time Condition destination, the PBX will check the current system time and date against the time groups in the Time Condition.
You can also apply Time Conditions to an outbound route to limit when the users can use the outbound route.
Example
- Create a Time Condition called “LunchBreak” that starts at 12:00 p.m and end at 1:00 p.m. In your inbound route, set the Time Condition destination to voicemail.
- Create a Time Condition called “Business Hours” that defines your normal office hours. Apply the Time Condition to your inbound route. You can also apply the Time Condition in your outbound route to prevent employees from making outbound calls outside the office hours.
Add a Time Condition
Time Condition defines periods of time that can be applied to outbound routes or inbound routes.
Add a Holiday
You can add a group of holidays and set a Time Condition destination for the holidays on your inbound route. When a customer calls your company during holidays, the PBX will route the call to the pre-configured destination.
Time Condition Examples
Time Condition: Work Day
Time Condition: Lunch Break
Holiday: Christmas
Holiday: Thanks Giving Day
Apply Time Conditions on Inbound Route
Time Condition Override
The Time Condition Override function is used to switch the incoming call routing against the Time Condition. An authorised user can dial the Time Condition feature code to override the time condition.
For example, during office hours, incoming calls go to ring group; after office hours, incoming calls go to voicemail. Users can override the time condition to ring group if they are in the office after office hours.
Time Condition Feature Code
When you enable and add time condition on an inbound route, you will see the default generated feature code for the time condition. If you want to disable Time Condition Override, dial the Reset feature code.
You can go to
to change the feature code prefix.Set Extension Permission to Override Time Condition
By default, users have no permission to override time condition. You can set which extension users can override time condition.
- Go to Set Extension Permission.
- Select the desired extension from Available box to the Selected box.
- Click Save and Apply.
Monitor Time Condition State
You can set a BLF key on your phone to quickly override time condition and monitor the time condition state.