Inbound Route
Add an Inbound Route
To receive external calls on the PBX, you need to set up at least one inbound route.
DID Routing
DID (Direct Inward Dialing) is a telephone service that allows outside users to reach a certain destination instead of going to a receptionist or a queue and needing to dial an extension number.
DID Numbers
DID numbers are provided by the trunk provider. The following types of trunks support DID numbers:
- VoIP
- BRI
- E1/T1/J1
The trunk provider usually assigns a range of numbers to the VoIP trunk or the physical trunk. There will be an extra charge for the DID numbers. Contact your trunk provider for more information about DID numbers.
Configure DID Routing – Single DID
Bind a DID number to an inbound destination.
Example:
You purchased two DID numbers from the SIP trunk provider: 5503301 and 5503302.
To route incoming calls to different destinations, you can set up two inbound routes for the two DID numbers.
- Inbound Route 1 for DID number 5503301
- DID Pattern: Enter the DID number 5503301.
- Member Trunk: Select the trunk that is bound with the DID number.
- Destination: Select the desired destination. When users dial the DID number 5503301, the call will be routed to the destination.
- Inbound Route 2 for DID number 5503302
- DID Pattern: Enter the DID number 5503302.
- Member Trunk: Select the trunk that is bound with the DID number.
- Destination: Select the desired destination. When users dial the DID number 5503302, the call will be routed to the destination.
Configure DID Routing – Multiple DIDs
Assign DID numbers to extension users one by one. When an outside user dials an DID number, the user will reach a specific extension directly.
Example: You purchased 10 DID numbers from the SIP trunk provider: 8823201-8823210.
To assign the DID numbers one by one to extension 1001-1010 , you can configure the inbound route as the followings.
- DID Pattern: Enter the DID range 8823201-8823210.
- Member Trunk: Select the trunk that is bound with the DID numbers.
- Destination: Select Extension Range, and enter the extension range 1001-1010.
Inbound Route Examples
Below are sample configurations that will help you understand inbound route DID setting and Caller ID setting.
Inbound Route without Limit
Any user call in the selected trunk will be routed to the inbound route destination.
- Name: Set a name according to your preference.
- Member Trunk: Choose desired trunk(s).
- Destination: Set the destination.
Leave all other fields blank.
Inbound Route Based on DID Numbers
If a trunk has multiple DID numbers, you can add multiple inbound routes that based on different DID numbers. When users dial different DID numbers, they will be routed to different destinations.
The following example shows inbound route based on DID number 5503301.
- Name: Set a name according to your preference. For DID routes, you can set the name as the DID number, which help you identify the route.
- DID Pattern: 5503301
- Member Trunk: Choose the trunk that has the DID number.
- Destination: Set the destination.
Leave all other fields blank.
Inbound Route Based on DID Number Range
If a trunk has multiple DID numbers that are in a range, you can quickly set the DID number range in an inbound route to route calls to different destinations based on the DID numbers.
The following example shows inbound route based on DID range 5503301-5503305, that will route calls to extension 1001-1005.
- Name: Set a name according to your preference.
- DID Pattern: 5503301-5503305
- Member Trunk: Choose the trunk that has the DID number.
- Destination: Choose Extension Group, and enter the extension range 1001-1005.
Leave all other fields blank.
Inbound Route Based on Caller ID
The following example inbound route will route caller ID numbers that start with digit 1 to the destination. If a user’s number, for example, 532352584, that doesn’t start with digit 1 could not call in this inbound route.
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Name: Set a name according to your preference.
-
Caller ID Pattern:
1.
-
Member Trunk: Choose desired trunk(s).
-
Destination: Choose a destination.
Leave all other fields blank.
Inbound Route Base on Caller ID and DID Numbers
The inbound calls should match both caller ID numbers and DID numbers, or the call will fail.
The following example inbound route allows the numbers that start with digit 1 to call in; the users should dial the number 5503301.
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Name: Set a name according to your preference.
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Caller ID Pattern: 1.
- DID Pattern: 5503301
-
Member Trunk: Choose desired trunk(s).
-
Destination: Choose a destination.
Leave all other fields blank.