in2pbx: Intercom & Paging

The Paging and Intercom features allow you to make an announcement to a group of extensions. The called parties do not need to pick up the handset, as the audio will be played via the phone’s speakers.

Set up 1-Way Paging

Paging is used to make an announcement over the speakerphone to a phone or group of phones. The called parties will not ring, but instead answer immediately into speakerphone mode.

About this task

Note: Paging is typically one way for announcements only.

Procedure

  1. Go to Settings > PBX > Call Features > Paging/Intercom, click Add.
  2. Set a 1-Way paging group.Intercom & Paging | in2tel
    • Number: Use the default or specify an number for the paging group.
    • Name: Enter a name for the paging group.
    • Type: Choose 1-Way Paging.
    • Dial * to Answer: If this option is checked, the paging group members can dial * to talk to the paging initiator.Note: When a member dials *, the group announcement will terminate, and the member who dials * can have a private call with the paging initiator.
    • Member: Choose the group members to the Selected box.
  3. Click Save and Apply.

Results

When you dial the paging group number, the members in the group will hear the announcement.

Set up 2-Way Intercom

2-way intercom is used to make a multi-party conference. The called parties will automatically answer the call into speakerphone mode and join the conference.

About this task

Note: Intercom allows all users in the group to talk and be heard by all.

Procedure

  1. Go to Settings > PBX > Call Features > Paging/Intercom, click Add.
  2. Set a 2-Way intercom group.
    • Number: Use the default or specify a number for the intercom group.
    • Name: Enter a name for the intercom group.
    • Type: Choose 2-Way Intercom.
    • Dial * to Answer: If this option is checked, the intercom group members can dial * to talk to the intercom initiator. Note: When a member dials *, the group announcement will terminate, and the member who dials * can have a private call with the intercom initiator.
    • Member: Choose the group members from the Selected box.
  3. Click Save and Apply.

Results

When you dial the intercom group number, the members in the group will automatically join the conference by speakerphone mode.

Set up 1-Way Multicast Paging

The PBX has a default email template for Voicemail to Email. You can edit the template according to your needs.

  1. Go to Settings > System > Email > Email Template, click Voicemail - in2pbx | in2tel beside Voicemail to Email. The description of variables and the default email contents are displayed.default-email-template
  2. Edit the email subject and email contents.Note: The variable names are unchangeable.edit-voicemail-to-email-template
  3. Click Save and Apply.

Make an Announcement to a Specific User

Extension users can dial the intercom feature code to make an intercom to a specific extension, the called party can respond immediately without picking up the handset.

About this task

The default Intercom feature code is *5.

Note: In this way, the audio is two way, both the caller and called party can hear each other.

Example

Extension user 2000 makes an intercom call to extension user 1000.

  • Dial *51000 on the phone of extension 2000. The call on extension 1000 will be answered automatically.

To raise a ticket for in2pbx, please email issue@in2tel.ie.