Call Transfer

in2pbx supports Attended Transfer and Blind Transfer, users can dial the feature code to transfer a call on their phones.

Attended Transfer (Default feature code *3)

An attended transfer, also called consult transfer or warm transfer, is when you speak with the new person before the call is transferred. You can tell the new person about the caller’s issue and give any background information before transferring the call (without the caller hearing).

Blind Transfer (Default feature code *03)

A blind transfer is when you transfer the caller to another person without speaking to the new person first.

Attended Transfer

If you want to tell the new person about the caller’s issue and give any background information before transferring the call, you can choose attended transfer.

Scenario: You (B) are talking with A, then transfer the call to C.

  1. During the call with person A, dial *3 on your phone.
    You will hear the prompt “transfer” and the dial tone.
  2. Dial C’s number.
    C’s phone is ringing. After C answers the call, the call between you and C is established. In this time, the call between you and A is held.
  3. Hang up your call, the call between A and C is established.

Blind Transfer

If you don’t need to consult the new person who you want to transfer the call to, you can perform a blind transfer. Your call will be ended after you transfer the call.

Scenario: You (B) are talking with A, then transfer the call the C.

  1. During the call with person A, dial *03 on your phone.
    You will hear the prompt “transfer” and the dial tone.
  2. Dial C’s number and hang up.
    C’s phone is ringing. After C answers the call, the call between A and C is established.