Call Recording

Call Recording is a feature that enables the PBX to automatically record internal calls, external calls, and conference calls.

Call Recording

To use Call Recording on your PBX, contact your PBX provider to buy the Recording capacity. By default, you can enjoy 500-minute recording time for free.

Set up Call Recording for Internal Calls

  1. Go to Settings > PBX > Recording, check the option Enable Recording of Internal Calls.
  2. Set the recording announcement for internal calls.

    Call Recording 1

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set Internal Call Being Recorded Prompt to your custom prompt.

      The PBX will notify the called party that the call is being recorded.

  3. In the Record Extensions section, select extensions to the Selected box.

    The selected extensions will be recorded.

    Call Recording 2

  4. Click Save and Apply.

Set up Call Recording for External Calls

  1. Go to Settings > PBX > Recording, set the recording announcement for external calls.

    Call Recording 3

    1. Upload a custom prompt to the PBX or record a custom prompt on the PBX.
    2. Set Outbound/Inbound Calls Being Recorded Prompt to your custom prompt.

      The PBX will notify the external user that the call is being recorded.

  2. In the Record Trunks section, select trunks to the Selected box.

    The calls through the selected trunks will be recorded.

    Note: If you have selected extensions in the Record Extensions section, the extensions’ calls will be recorded no matter which trunks are used.

    Call Recording 4

  3. Click Save and Apply.

Set up Call Recording for Conference Calls

  1. Go to Settings > PBX > Recording.
  2. In the Record Conferences section, select conferences to the Selected box.

    The selected conferences will be recorded.

    Call Recording 5

  3. Click Save and Apply.

Pause/Resume Call Recording

During an external call, the extension user can pause the Call Recording and then resume the Call Recording to avoid the sensitive personal information such as credit card details being recorded.

When you play the recording files, the paused part will be absent.

The default feature code to pause and resume Call Recording is *00.

You can change the code in Settings > PBX > General > Feature Code > Call Recording Switch.

Call Recording 6

During an external call, the extension can perform the following to pause and resume Call Recording.

  1. Dial *00 to pause the Call Recording.
  2. Dial *00 again to resume the Call Recording.

Monitor Call Recording Status

When you pause and resume the Call Recording during a call, you may need to know if the call recording state is switched successfully or not. You can set a BLF key on your IP phone to monitor the call recording status of your current call.

This topic is based on the Yealink T41S version 66.84.0.10.

  1. Log in the phone web interface, go to Dsskey > Line Key.
  2. Set a BLF key to monitor your own extension.
    In this example, your extension number is 1000, and the extension 1000 is registered on the phone Line 1.
    Call Recording 7
    • Type: Set to BLF.
    • Value: The BLF key format is *00{extension_number}

      In this example, set to *001000.

    • Label: Optional. The label will be displayed on the phone screen.
    • Line: Choose the Line where your extension number is registered.
  3. Click Confirm.
When the monitored extension is being recorded, the BLF LED will turn red.

When the monitored extension is not in a call or the Call Recording is paused, the BLF LED will turn green.

Manage Call Recording Files

Go to CDR and Recordings to search, play, download, or delete the recording files.

Search Recording Files

  1. Set the search criteria Time.
  2. Enable Include Recording Files to filter the records that have associated recording files.
  3. Optional: Set other search criteria.
  4. Click Search.

    Call Recording 8

Download a Recording File

Click Call Recording 9 behind a recording log to download the recording file.

Play a Recording File

Click Call Recording 10 to play the recording file on web or play to an extension.

Delete a Recording File

Click Call Recording 11 behind a recording log to delete the recording file.