in2pbx: Call Parking

Call Parking

Call Parking is a feature that allows you to suspend a call for an extended period of time and then retrieve that call from any extension.

Call Parking (Default feature code: *6)

You can dial the feature code of Call Parking to get the parking slot number, then dial the parking slot number on another phone to retrieve the call.

Example:

1. During a call, dial *6 on your phone, the system will prompt you that the parking slot number is 6900.
2. Dial 6900 on another phone to retrieve the call.

Direct Call Parking (Default feature code: *06)

If you get a parking slot number from your administrator, you can dial the feature code of Direct Call Parking to park the call to the slot.

Example:

1. During a call, dial *66900 to park the call to slot 6900.
2. Dial 6900 on another phone to retrieve the call.

Park Calls by BLF

You can set a BLF key of Call Parking on your phone. The BLF key will show the real-time status of the parking slot. If the parking slot is vacant, you can press the BLF key to park a call to the parking slot.

About this task

We take Yealink T27G v69.82.0.20 as an example below.

Procedure

1. Log in to the phone web interface, and go to the Dsskey page.
2. Set the BLF key as below.
   • Type: Select BLF.
   • Value: Enter the parking slot number.
   • Line: Select the line where your extension is registered on.
   • Extension: Enter the feature code of Direct Call Parking. The default code is *06.
3. Click Confirm.

Results

• When the parking slot is vacant, the BLF LED is green. Press the BLF key to park a call to the parking slot.
• When the parking slot is occupied, the BLF LED is red.

Configure Call Parking Caller ID

By default, when you retrieve a parked call, the call-park slot number (e.g. 6900) will be displayed on the phone. To display the original caller ID of the user to who you were talking, you need to configure SIP settings to get caller ID from the Remote- Party-ID SIP header.

Procedure

1. On PBX, enable Send Remote Party ID.
   1. Go to Settings > PBX > General > SIP > Advanced.
   2. Check the option Send Remote Party ID option.
   3. Click Save and Apply.
2. On the IP phone that you will use to retrieve a parked call, configure the Caller ID Source. Note: We take Yealink T29G v46.83.0.50 as an example below.
   1. Log in to the phone web interface, go to Account > Advanced.
   2. In the Account, select the account where the extension is registered.
   3. In the Caller ID Source field, select RPID-FROM.
   4. Click Confirm.

Results

Test call parking. When you retrieve the parked call from the IP phone, the phone screen will display the parking slot number for 1 or 2 seconds, then display the original caller ID.

The following call flow shows how the IP phone gets caller ID when a user retrieves a parked call.

1. A user dials parking slot number 6900 on IP phone to retrieve a parked call.
2. PBX sends a Re-INVITE packet that contains Remote-Party-ID.
3. The IP phone gets the caller ID from the Remote-Party-ID header.