CC4Win Setup and Log in

[fusion_builder_container admin_label=”Text/image title” hundred_percent=”yes” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” hide_on_mobile=”no” status=”published” background_color=”#ffffff” background_position=”left top” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” border_style=”solid” padding_top=”2%” padding_right=”2%” padding_bottom=”5%” padding_left=”2%” type=”legacy” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px”][fusion_builder_row][fusion_builder_column type=”1_1″ type=”1_1″ layout=”1_2″ spacing=”yes” center_content=”no” link=”” target=”_self” min_height=”none” hide_on_mobile=”no” class=”” id=”” background_color=”” background_image=”” background_position=”left top” undefined=”” background_repeat=”no-repeat” hover_type=”none” border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”0%” padding_bottom=”” padding_left=”0%” margin_top=”0px” margin_bottom=”0px” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”true” align_self=”flex-start” border_sizes_top=”” border_sizes_bottom=”” border_sizes_left=”” border_sizes_right=”” first=”true”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

Setup and Log in

[/fusion_text][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”1%” bottom_margin=”1%” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

To configure your settings, you will have to be logged in to the CC4Win portal.

[/fusion_text][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”2.5%” bottom_margin=”2.5%” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_tabs design=”clean” layout=”vertical” justified=”yes” hide_on_mobile=”small-visibility,medium-visibility,large-visibility”][fusion_tab title=”Setup and Log in” icon=””]

  1. Once the CC4Win application has been loaded on to the agents PC, you will need to locate the following icon:

CC4Win Setup and Log in | in2tel

  1. Please double click on this icon and the following will show (if the auto-login is not a ticket). Click on the blue Sign In button.

CC4Win-login-screen

  1. Once logged in, the screen will open with various widgets showing

          Note:  You may need to resize your screen

cc4win-current-call-details

Note: At this stage the Agent cannot make or receive calls as they in a Logged out status.

cc4win-logged-out-status

  1. You will need to locate the In / Out widget and press the Login box

This will make the In / Out status turn Green and the wall board will also reflect the new status of the agent.

Now the agent can make and receive calls.

cc4win-logged-in-status

[/fusion_tab][/fusion_tabs][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]