Choosing a hosted phone system for your business can be a difficult decision. There are now many different solutions on the market ranging from traditional ISDN phone systems, on-premises IP phone systems and now IP phone systems that are hosted by the service provider.
Hosted products are now more common across the technology market and a hosted phone system works in the same way as other hosted products. A service provider like ourselves hosts the infrastructure on our premises and delivers it to the customer via the Cloud. For our hosted phone system in2pbx, this is through a browser and desktop and mobile applications.
The only hardware you may choose, are handsets and even these are not a requirement. More and more companies are opting for a hosted phone system over traditional communications.
What are the benefits of a hosted phone system?
No maintenance costs
Because the phone system is hosted by the service provider there is no need to maintain it from your end. All maintenance, upgrades and support are dealt with by the service provider. If the system does encounter faults, you’re not going to have to pay any more for it to be fixed.
All browsers and applications come with user-friendly interfaces. Users should be able to jump straight into the phone system without training, however, if some guidance is needed we have dedicated support pages and a helpline.
Your service provider will keep your PBX update with the latest security patches and firewall. They can also set security rules to heavily reduce the risk of fraud and hacking. Most hosted phone systems have disaster recovery built into the system so that if anything was to happen to your office or phone lines, your communication channels won’t go down.