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SIP Trunks

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Call Recording

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Bespoke IVR

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Finder

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Locator

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All Services

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Home and remote working

Keep your communication channels open when your office isn’t

Protect your phone systems with intelligent telephony. Our solutions create numerous fail-safes, where in the event of an office is closed, workers being sent home – you are still open for business.

Our home and remote working solutions can either be delivered through SIP or Hosted Phone Systems.

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Instant and automated routing

If your office or contact centre was to go down, make sure your calls go somewhere. This could be directed to another office, a contact centre or even an employee’s mobiles.

  • Forwarding calls – from business lines to mobile

  • Voicemail-to-email Record unanswered calls and deliver them directly to agents

  • No extra charges – No extra charges for calls between destinations

  • Web portal – Hands on control and visibility

The call will hit all three destinations one-by-one in the chosen order until the call is answered. If your last number is unable to pickup, the voicemail service will be activated.

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Business Continuity | in2tel
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Find operational numbers

If a specific number was to go out of action or cannot be found, run through a chosen list of numbers until an operational number is found.

  • Instantly routed – Customers won’t be kept waiting

  • Multiple fail safes – Choose up to four destinations, with each destination using up to four different numbers

  • No extra charges – No charges for calls between distination numbers

The Finder tool works for businesses working out of multiple locations and is not limited to disaster recovery. If you would like calls routed to a different location once an office has closed for the day, Finder can be setup to keep your business lines open 24/7.

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