Queue Management

View queued callers in real time using both graphical and data list tools

Combine this with call log reporting to identify and solve problems for multiple customers and campaigns.

Queue Management is a feature tool that is normally found in expensive, on-site installations.

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Manage increasing call volumes

Whether you’re a small business or large enterprise, we can provide calls and lines solutions suited for your needs. With no hidden fees, it’s flexible and cost effective.

  • Report on queue, and operator performance using our call log reporting suite
  • No requirement for extra lines to queue callers
  • Add seamlessly to our cloud portal
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The benefits

Increase your customer’s experience, even when there’s no agents available.

1. Keep control of high incoming call volumes

2. Allow callers to keep their place and wait for a return call

3. Maintain sight of daily activity with live queue graphs

4. Look back on trends with historical call statistics and graphing tools

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