Interactive Voice Response (IVR)2022-03-03T14:54:20+00:00

Interactive Voice Response (IVR)

Build a scalable IVR system to reduce operation costs and increase customer satisfaction.

Route your incoming calls with multi-level IVR that you have control over. Add additional layers as you need them.

Get in touch
ivr-menu-diagram
which-mortgage-logo
Dublin-Simon-Community-logo
Diamond-furniture-logo
Threshold-logo
Sunway-logo
which-mortgages-logo
Dublin-Simon-Community-logo
diamond-furniture-logo

Features

IVR-explanation-diagram
ivr-routing-diagram
ivr-system-integration-diagram

Benefits

Build a modern IVR, using advanced workflows that you can easily manage yourself.

Advanced workflows for quicker paths

Build advanced workflows packed with features that take the strain off your agents, whilst keeping your customers satisfied. Our IVRs support multiple sites, remote workers, and fast-paced changes.

Build a more efficient self-service flow

Not every call requires human interaction. Reduce the cost of your call centre through self-service. Setup specific qualifying questions and lead callers straight to the correct system.

Clever routing for seamless transitions

Callers do not like being made to wait. Make sure your IVR can route callers at all times based on time-of-day, high call volumes, and in case of emergencies.

Carrier-Grade Quality

Tier-1 interconnects and a private MPLS fiber backbone minimize hops on the public internet.

99.999% Uptime SLA

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.

Resources

Frequently Asked Questions

IVR (Interactive Voice Response) is a telephony technology used to segment incoming calls, and connect them to the right team or individual. In its simplest form, it can be just a menu system – press 1 for sales, 2 for customer services. The in2tel IVR system now allows payments, checking of account information and other automated services. It can be delivered across phone, sms and email.

You can either buy phone numbers from in2tel or port in your existing business phone number.

  • Segmenting inbound calls to reduce strain and cost for your call center
  • Self-service and FAQ systems such as purchasing, ordering or account checking
  • Running post-call satisfaction surveys

Yes, you can allocate audio files into your call flow and position them in any order you want.

Latest releases

BRINGING INTELLIGENCE TO TELECOMS

You can talk to us through live chat, by phoning our freephone number 1800 91 1800, or by heading to the contact form.

Contact us!
Go to Top