Hosted PBX
in2pbx – The hosted PBX for SMEs
An enterprise-grade phone system for small business prices. There’s are no infrastructure requirements and we only require a minimum of two users for purchase!
All you need is an IP phone or a smartphone and you’re up and running.
Manage your phone system from any device, from any location.
IT’S A HIGH-GRADE BUSINESS PLATFORM THAT’S PACKED WITH ADVANCED TELECOM FEATURES.
We’ll provide full support including provisioning, installation and 24/7 Irish and UK-based assistance to give you complete peace of mind. If you’ve already invested in IP hardware, don’t worry. The platform is highly compatible with IP telephones found worldwide.
in2pbx Call Features
Embedded call features that drive productivity.
IVR
Take the pressure off your agents by routing calls to the correct department, before the customer reaches a person!
Ring Group
Organise your extensions in a variety of ring strategies, so that incoming calls are always answered.
Queue
Direct incoming calls to particular destinations (e.g. Sales, Customer Service) to wait until an agent is ready.
Conference
Enable multiple on-site and outside callers to participate simultaneously in password protected conference calls.
Callback
Callback will hang up the caller and call them back so that they are directed to the selected destination.
Whitelist
Numbers in a whitelist are allowed to call in/be called or both, regardless of the Time Condition settings.
Blacklist
Blacklist is used to block incoming/outgoing calls. You will not receive the call from this number any longer.
PIN List
Used to manage lists of PINs (numerical passwords) that can access restricted features such as outbound routes.
Speed Dial
Turn numbers into shortcodes, reducing the need to lookup and dial long form phone numbers.
Linkus Softphone
Linkus is a unified communications app included with in2pbx. It’s compatible with
Windows desktop, Mac desktop*, iPhone and Android phones.
Linkus transforms your desktop and mobile phone into a fully-featured office extension, providing a convenient call experience and offering powerful collaboration features like: Presence, instant messaging and CRM integration.
in2pbx Extension Features
Easy to use extension features that support
agents and compliance.
Intercom
Allow employees to communicate through your phone’s speakers, without the need to pickup a call.
Call Parking
Put a call on hold at one telephone set and continue the conversation from any other telephone set.
Call Forwarding
Forward or redirect incoming calls to any alternate number, which may be either a landline or cellular number.
DND
When active, any incoming calls will be blocked for that extension and the call will be passed to the group.
Time Condition
Set group extension rules and announcements based on specific dates in the calendar.
e.g. holidays & greetings
Call Monitor
Listen in on agents’ calls in real time or record for later retrieval in order to improve agent performance.
Call Recording
Record both inbound and outbound calls automatically or on-demand, based on admin rules.
Transfer
Relocate existing telephone calls to the appropriate department, agent or phone, using a transfer button.
Call Pickup
Answer a call on another extension in your designated group by pressing a soft key or entering a short code.
The Benefits
Sign up with as little as two extensions!
1. Perfect for multi-site agents and remote workers
2. Fully Scalable – new agents can be added at any time
3. Provides all the tools required for complete call management
4. No on-site installation required and no maintenance costs
FAQ
For many years, an on-premises PBX (Private Branch exchange) was the only phone system available to businesses. All phone extensions would be linked to your PBX box and this would connect them to the phone network, using either PTSN or ISDN telephone lines.
These boxes were and still are available, as a one-off purchase or a lease.
A hosted phone solution uses the Internet to connect your extensions to the phone network. There is no need for a physical phone system on your premises. The management and setup are all done through web portal and this can be accessed through most Internet-enabled devices.
With in2pbx, you are charged per user, on a monthly basis. There are no significant up-front costs.
A hosted solution has a low setup cost. It avoids the large up-front costs for a new system. Handsets aren’t even required if you’re using a softphone. If you are using handsets, IP-enabled handsets are required.
Most hosted solutions are charged per extension, per month. Hosted solutions are often the cheaper option for small businesses with a small to medium number of extensions. For large-scale enterprises the monthly costs often exceed that of buying an on-site phone system.