Hosted PBX

A mobile and desktop softphone that provides in2pbx’s in-office experience and powerful collaboration features.

Create personalised greeting messages and get notified immediately when received.

Have your voicemails automatically converted to email and sent to a destination of your choice.

Relocate existing telephone calls to the appropriate department, agent, or phone, using a transfer button.

When active, any incoming calls will be blocked for that extension and the call will be passed to the group.

Put a call on hold at one telephone set and continue the conversation from any other telephone set.

Record every detail of each inbound and outbound call, including CLIs, DDIs, and the corresponding agents.

Organise your extensions in a variety of ring strategies, so that incoming calls are always answered.

Choose where calls go after your office closes or on weekends.

Plays a choice of music over the phone, while a caller is on hold.

Log in to any phone and instantly have access to your extension, voicemails, contacts and other settings.

Control your physical handset from your computer. You can dial and use any of the PBX features with a few clicks of a mouse.

Used to manage lists of PIN codes that can access restricted features such as outbound routes.

All the features included in the Essential package are included with in2pbx Plus.

Take the pressure off your agents by routing calls to the correct department, before the customer reaches a person!

Upload music or voice audio files for when callers are left on hold.

Listen in on agents’ calls in real-time or record for later retrieval to improve agent performance.

Answer a call on another extension in your designated group by pressing a soft key or entering a shortcode.

Callback will hang up the caller and call them back so that they are directed to the selected destination.

Turn numbers into shortcodes, reducing the need to look up and dial long-form phone numbers.