Business Phone System

in2pbx

Great for workers in the office, at home, or on the road. Sign up with as little as 4 users.

An enterprise-grade phone system for a small business price. As it’s hosted in the cloud, there are no infrastructure requirements and it only requires a minimum of four users for purchase!

All you need is an IP phone, a smartphone, or a computer, and you’re up and running.

Get in touch

in2pbx Features

VoIP app

A mobile and desktop softphone that provides the hosted PBX’s in-office experience and powerful collaboration features.

Voicemail

Create personalised greeting messages and get notified immediately when received.

Voicemail-to-email

Have your voicemails automatically converted to email and sent to a destination of your choice.

Call transfer

Relocate existing telephone calls to the appropriate department, agent, or phone, using a transfer button.

DND

When active, any incoming calls will be blocked for that extension and the call will be passed to the group.

Call parking

Put a call on hold at one telephone set and continue the conversation from any other telephone set.

Call logs

Record every detail of each inbound and outbound call, including CLIs, DDIs, and the corresponding agents.

Ring groups

Organise your extensions in a variety of ring strategies, so that incoming calls are always answered.

Time-based-routing

Choose where calls go after your office closes or on weekends.

Hot desking

Computer telephony integration

Control your physical handset from your computer. You can dial and use any of the phone system’s features with a few clicks of a mouse.

Music on hold

Plays a choice of music over the phone, while a caller is on hold.

PIN list

Used to manage lists of PIN codes that can access restricted features such as outbound routes.

Whitelist & Blacklist

Numbers in a whitelist are allowed to call in or be called. A blacklist is used to block incoming and outgoing calls.

Essential +

All the features included in the Essential package are included with Hosted PBX Plus.

IVR

Take the pressure off your agents by routing calls to the correct department, before the customer reaches a person!

Audio upload

Upload music or voice audio files for when callers are left on hold.

Call monitor

Listen in on agents’ calls in real-time or record for later retrieval to improve agent performance.

Pickup groups

Answer a call on another extension in your designated group by pressing a soft key or entering a shortcode.

Callback

Callback will hang up the caller and call them back so that they are directed to the selected destination.

Speed dial

Turn numbers into shortcodes, reducing the need to look up and dial long-form phone numbers.

Conference

Enable multiple on-site and outside callers to participate simultaneously in password-protected conference calls.

Call and message from any device, any location

Turn your mobile and computer into a sophisticated call control hub
with our phone system’s mobile and softphone application.

Desktop App

The desktop app is available on both Windows and Mac.

Mobile App

Downloadable from Google Play and the Apple Store.

Handsets

Rent or purchase IP-enabled phones that can plug-and-play.

in2pbx Benefits

Transform your desktop and mobile

Our VoIP app transforms your desktop and mobile phone into a fully-featured office extension, providing a convenient call experience and offering powerful collaboration features like presence, instant messaging, and CRM integration.

Stay connected

Allow your employees to communicate more effectively and securely inside and outside your organisation.

This phone system is perfect for businesses with multiple offices or home-working policies. Your staff will be equipped to serve and aid your callers, whether they’re in the office, or in their own living room.

Contact lists can be comprimised of entire organisations or departments, so internal contacts can be found quickly.

Choose the best path for incoming calls

Easily set your presence, call forwarding, and ring strategy. Calls will be instanty sent to the chosen destination.

This is where our phone system has advantages over standard phone lines. Users can easily walk away from their desk, office, or normal work environment without having to worry about missing a call.

It means staff can stay productive on the move, customers remain happy because calls are answered, and internal calls are free!

Carrier-Grade Quality

Tier-1 interconnects and a private MPLS fiber backbone minimises hops on the public internet.

99.999% Uptime SLA

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.

in2pbx Packages

Essential

per user

Talk to Sales

High quality, low price

VoIP App
Voicemail
Voicemail-to-email
Call Transfer
DND
Call Parking
Call Logs
Ring Groups
Time-based Routing
Music on Hold
PIN List
Whitelist & Blacklist

Plus

per user

Talk to Sales

High quality, low price

+ Essential Features
Auto Attendant/IVR
Audio upload
Call Monitor
Pickup Groups
Callback
Speed Dial
Conference

Not sure if this phone system is right for you?
Give us a call and we can guide you through the features.

1800 91 1800

Moving all our telecommunications to in2tel back in 2020 was the best decision we ever made.

in2tel made the transition from analogue handsets to a cloud solution as simple as they possibly could. From the time we placed the order to the installation the process was seamless. As we have a number of very busy pharmacies in various locations it was important that it was business as usual.

The product did exactly what they said it would do and much more.

They offered really good advice on how to save money on our line rental,
which we were very happy to avail of.

Their response time on queries from the Helpdesk & Network team is second to none and I wouldn’t hesitate in recommending in2tel to anyone.

Ade Stack MPSI, Stacks Pharmacy

Cloudline has been a telecoms reseller with in2tel since December 2020. I can confirm that the level of support and assistance since we started with In2tel has been second to none from a sales, support, and tech point of view. Also, the full range of products that in2tel offers us means that we always have a solution for our customers and this has allowed us to scale our business.

I would have no hesitation in recommending in2tel to any telecom company looking to partner up with.

Keith O Connor, Cloudline

in2tel made the transition from analogue handsets to a cloud solution as simple as they possibly could. From the time we placed the order to the installation the process was seamless. As we have a number of very busy pharmacies in various locations it was important that it was business as usual.

The product did exactly what they said it would do and much more.

Ade Stack MPSI, Stacks Pharmacy

Resources

Frequently Asked Questions

What is the difference between on-premise and hosted phone systems?

For many years, an on-premises PBX (Private Branch exchange) was the only phone system available to businesses. All phone extensions would be linked to your PBX box and this would connect them to the phone network, using either PTSN or ISDN telephone lines.

These boxes were and still are available, as a one-off purchase or a lease.

A hosted phone solution uses the Internet to connect your extensions to the phone network. There is no need for a physical phone system on your premises. The management and setup are all done through a web portal and this can be accessed through most Internet-enabled devices.

With in2pbx, you are charged per user, on a monthly basis. There are no significant up-front costs.

What is the most cost-effective solution?

Hosted solutions have a low setup cost, as they avoid paying large up-front costs for a new system. Handsets aren’t required if you’re using a softphone. If you are using handsets, IP-enabled handsets are required.

Most hosted solutions are charged per extension, per month. Hosted solutions are often the cheaper option for small businesses with a small to a medium number of extensions. For large-scale enterprises, the monthly costs often exceed that of buying an on-site phone system.

Where can I find support for in2pbx?

There is a dedicated support section that can be found here.

Email support: issue@in2tel.ie

Phone support: 0818 28 6666

How is data processed?

in2pbx Data Processing Agreement

Who is in2tel regulated by?

As an Irish and EU company, we’re regulated by ComReg, the statutory body responsible for the regulation of telecommunications, radio communications, broadcasting transmission and premium rate services and the postal sector in Ireland.

BRINGING INTELLIGENCE TO TELECOMS

You can talk to us through live chat, by phoning our freephone number 1800 91 1800, or by heading to the contact form.