in2pbx – Cloud Phone System
An enterprise-grade phone system for a small business price. As it’s hosted in the cloud, there are no infrastructure requirements and it only requires a minimum of four users for purchase!
All you need is an IP phone, a smartphone, or a computer, and you’re up and running.
in2pbx is now available through Teams
in2pbx is now available through one of the most used business tools of 2022, Microsoft Teams. Bring your phone system and collaboration tools under a single platform. You’ll have all the capabilities of a modern phone system, with the beautiful interfaces of the Teams platform.
Seamlessly switch your location or device
without changing settings
You can send incoming calls to another extension,
any chosen number, an IVR, voicemail, ring group or queue.
in2pbx Essential Features
Essential
Mobile & Desktop App
A mobile and desktop softphone that provides the phone system’s in-office experience and powerful collaboration features.
Voicemail
Create personalised greeting messages and get notified immediately when received.
Voicemail-to-email
Have your voicemails automatically converted to email and sent to a destination of your choice.
Call Transfer
Relocate existing telephone calls to the appropriate department, agent, or phone, using a transfer button.
DND
When active, any incoming calls will be blocked for that extension and the call will be passed to the group.
Call Parking
Put a call on hold at one telephone set and continue the conversation from any other telephone set.
Call Logs
Record every detail of each inbound and outbound call, including CLIs, DDIs, and the corresponding agents.
Ring Groups
Organise your extensions in a variety of ring strategies, so that incoming calls are always answered.
Time-based Routing
Choose where calls go after your office closes or on weekends.
Hot Desking
Log in to any phone and instantly have access to your extension, voicemails, contacts and other settings.
Computer telephony integration
Control your physical handset from your computer. You can dial and use any of the phone system’s features with a few clicks of a mouse.
Music on Hold
Plays a choice of music over the phone, while a caller is on hold.
Pin Codes
Used to manage lists of PIN codes that can access restricted features such as outbound routes.
Whitelist & Blacklist
Numbers in a whitelist are allowed to call in or be called. A blacklist is used to block incoming and outgoing calls.
in2pbx Benefits
A phone system built for reliability and security
Tier-1 interconnects and a private MPLS fibre backbone minimises hops on the public internet.
Redundant multi-cloud infrastructure and carrier independence eliminate downtime.
Encryption options for signalling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.
in2pbx Plus Features
Plus
Essential +
All the features included in the Essential package are included with in2pbx Plus.
IVR
Take the pressure off your agents by routing calls to the correct department, before the customer reaches a person!
Audio Upload
Upload music or voice audio files for when callers are left on hold.
Call Monitor
Listen in on agents’ calls in real-time or record for later retrieval to improve agent performance.
Pickup Groups
Answer a call on another extension in your designated group by pressing a soft key or entering a short code.
Callback
Callback will hang up the caller and call them back so that they are directed to the selected destination.
Speed dial
Turn numbers into short codes, reducing the need to look up and dial long-form phone numbers.
Conference
Enable multiple on-site and outside callers to participate simultaneously in password-protected conference calls..
The in2tel network
Not only does in2pbx come with a fantastic set of call handling features,
but it also benefits from the in2tel network.
The in2tel network offers fantastic calling rates with great call quality. If you’d like to see if we can knock money off your existing bill, get in touch. We’ll review your bills and provide a straight-up answer, whether we can or not.
That’s right all internal calls within the business are free. It doesn’t matter if you dial on a mobile, from your desktop, or on your handset, if the other member answer’s using the in2pbx app the call will be free.
The in2tel network has been built with reliability in mind. It has multiple fail-safes and consists of three separate sites. In the unlikely event, that one or even two sites were to fail, a single site is enough to manage all of in2tel’s network traffic.
in2pbx Packages
Choose from two packages, the Essential package comes with the tools suitable for most businesses, with Plus additional call handling and monitoring features.
Essential
Per user
VoIP App
Voicemail
Voicemail-to-email
Call Transfer
DND
Call Parking
Call Logs
Ring Groups
Time-based routing
Music on Hold
PIN List
Whitelist & Blacklist
Plus
Per user
+ Essential Features
Auto Attendant / IVR
Audio upload
Call Monitor
Pickup Groups
Callback
Speed Dial
Conference
Our customers love our phone system!
Siptel finds in2tel to be an excellent company to deal with.
The in2tel helpdesk provides very knowledgeable and prompt assistance whenever called upon. in2tel’s support team are always available for troubleshooting and usually resolve issues on the first call.
The services provided by in2tel are extremely reliable and flexible to suit any customer’s needs. I would happily recommend in2tel to anyone.
We, in Arthritis Ireland, are delighted with the service and support provided by the team in2tel. They have allowed our national helpline service to grow during the pandemic when our community were particularly anxious and looking for support and information.
On the rare occasions that we have a technical problem with the app or an extension, the help team resolve it immediately and with the minimum of fuss.
Threshold has been working with in2tel for the past couple of years. They were able to help us adapt very quickly from a fixed phone system to a cloud-based phone system which enabled us to continue to deliver our vital helpline for tenants experiencing housing problems whilst we worked remotely as part of COVID-19 public health restrictions.
During this time the team were very supportive in terms of building the system to meet our needs and also the excellent customer service provided when issues arose.
Let’s get in touch!
If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer and if we can save you money.
