Instant & Automated Routing
If your office or contact centre was to go down, make sure your calls go somewhere. This could be directed to another office, a contact centre or even employee’s mobiles.
Forwarding calls – from business lines to mobile
Voicemail-to-email – Record unanswered calls and deliver them directly to agents
No extra charges – No extra charges for calls between destinations
Web portal – Hands on control and visibility
The call will hit all three destinations one-by-one in the chosen order, until the call is answered. If your last number is unable to pickup, the voicemail service will be activated.
Find Operational Numbers
If a specific number was to go out of action or cannot be found, run through a chosen list of numbers, until an operational number is found.
Instantly routed – Customers won’t be kept waiting
Multiple fail safes – Choose up to four destinations, with each destination using up to four different numbers
No extra charges – No charges for calls between distination numbers
The Finder tool works for businesses working out of multiple locations and is not limited to disaster recovery. If you would like calls routed to a different location once an office has closed for the day, Finder can be setup to keep your business lines open 24/7.
Dialling & Spend Limitations
Block outbound calls to specific regions or number types and at certain times of the day.
Set a spending cap – once this is hit, no more calls will be authorised
Regional limitations – Only call where you operate
Number limitations – Block outbound calls to premium rate numbers
Limitations are included in all SIP Trunks packages. Management of these limiations is done through a portal and can either be done by yourself or in2tel.