Contact Centre

A feature rich solution that makes call management easy

A highly scalable, virtual contact centre that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.

There are no infrastructure requirements and the software is compatible with existing equipment.

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Increase contact centre efficiency with workforce management

MATCH CUSTOMERS TO AGENTS BASED ON CURRENT STATUS, WORKLOAD OR ANY OTHER MEASURE YOU NEED.

Track historical performance and make sure your team is performing to expectations. Smart call recording lets you pick individual calls to listen to, making sure you get an accurate picture of the conversations taking place.

What’s included:

Call Routing

Queue Management

Call Recording

Voice-to-email

Agent Dashboard

Call Whispers

SMS

Disaster Recovery

What type of business is this for?

Our virtual contact centre is suitable for call centres of all sizes. As the software requires no existing infrastructure it’s perfect for start-ups, new offices and businesses looking to reduce their assets in call centre technology.

Multi-site businesses and those that utilise home workers can also benefit from this cloud solution. Agents can log in from any internet enabled device, from any location.

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Real-time monitoring and reporting

Improve the efficiency of both your call centre supervisors and agents with a real-time wallboard for monitoring and managing calls.

If required, we can provide a fully bespoke wallboard, where each element is tailored to your contact centre. This will provide a complete overview of your call centre, in its simplest form.

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The benefits

We tailor all our contact centre solutions to customer requirements. Every solution we create, is unique to their contact centre.

Ready to talk?

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1800 91 1800

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