Call Routing

Make sure your inbound calls are routed to the correct people, in the fastest way possible.

Create the perfect call management plan, based on frequently-used setups, or something completely bespoke.

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Call Routing | in2tel

Time-based routing

If you have multiple offices with different opening times or departments with different break schedules, time-based routing will ensure that an inbound call will hit the right team, based on the current time.

It ensures important calls are not missed and that customers don’t have to phone multiple times to get through to someone.

Skills-based routing

Direct inbound calls to the correct department or person instantly.

Having customers constantly come through to the incorrect department or person will be unproductive. Route calls so that they hit people with the necessary experience the first time and remove the time wasted putting customers on hold, and transferring.

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Custom call routing

Build your plan based on opening hours, location, or department’s needs.

We can integrate with CRMs and databases so that recognised numbers are put through to specific people. Whether it be a customer’s account manager or just someone they’ve already spoken to that day. Create a plan to keep both your customers and call handlers happy.

The benefits

Manage busy periods

Keep staff from building excessive call queues

Open 24/7

Always have someone available to call

Call handler empowerment

Let call handlers choose and manage where and when they receive calls

Enhanced operations

Have a fast flowing call hub, with customers and agents requiring little extra input

Fully customised

Our network and technologies allow for creative setups, specific to your business
BRINGING INTELLIGENCE TO TELECOMS

You can talk to us through live chat, by phoning our freephone number 1800 91 1800, or by heading to the contact form.

Contact us!