Call Recording
Automatic or on-demand
call recording
Call recording is now a regulatory requirement for many industries and for those where it is not, it still provides a great compliance, training and quality control asset.
Introduce call policies and procedures
DON’T ALLOW YOUR BUSINESS TO FALL SHORT OF DATA COMPLIANCE.
Upon completion of a call, the recording is converted into an audio file and stored within our secure environment.
Call recordings can be accessed through our web portal for 32 days as standard (storage duration extendable as required) and are downloadable to your own device.
Enhance your customer service
There’s always room to improve.
Review every detail of any call and ensure your employees are providing the best level of service to customers.
Enhance your product or service
Capture customer stories
See how your customer service has evolved
Quickly bring new agents up to speed
Know exactly what has been said, in times of conflict
The benefits
Capture, respond to and learn from every inbound and outbound call.