Call recording is now a regulatory requirement for many industries and for those where it is not, it still provides a great compliance, training and quality control asset.
The benefits of Call Recording from in2tel
Use for training and quality control purposes
Aids compliance and resolving business disputes
Low cost solution with rapid deployment
Cost effective storage
With GDPR now in place, data compliance is vital to any business, with some pretty hefty fines for those who disagree.
Upon completion of a call, the recording is converted into an audio file and stored within our secure environment.
Call recordings can be accessed through our web portal for 32 days as standard (storage duration extendable as required) and are downloadable to your own device.
There’s always room to improve.
Review every detail of any call and ensure your employees are providing the best level of service to customers.
Enhance your product or service
Capture customer stories
See how your customer service has evolved
Quickly bring new agents up to speed
Know exactly what has been said, in times of conflict
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