Call Recording2022-03-01T15:50:52+00:00

Call Recording

Improve your customer experience with automated call recording. Capture all inbound and outbound calls for compliance, monitoring, or training purposes.

Easily listen to your recordings through a secure portal hosted in the Cloud. Recordings can be taken from any inbound or outbound call on your system, whether it’s mobile, desktop or desk phone.

call-recording-software-dashboard

Call Recording

Improve your customer experience with automated call recording. Capture all inbound and outbound calls for compliance, monitoring, or training purposes.

Easily listen to your recordings through a secure portal hosted in the Cloud. Recordings can be taken from any inbound or outbound call on your system, whether it’s mobile, desktop or desk phone.

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Call Recording | in2tel
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Features

Search, listen to, comment, download and review your recordings.

The call recording portal gives you all the tools you need to manage your recordings in a secure and easy-to-use environment. A tagging system allows you to archive your recordings in any order and the built-in search tool can help you find them.

Search-call-recordings-interface

Features

Search, listen to, comment, download and review your recordings.

The call recording portal gives you all the tools you need to manage your recordings in a secure and easy-to-use environment. A tagging system allows you to archive your recordings in any order and the built-in search tool can help you find them.

Call Recording | in2tel

Carrier-Grade Quality

Tier-1 interconnects and a private MPLS fiber backbone minimises hops on the public internet.

99.999% Uptime SLA

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.

Carrier-Grade Quality

Tier-1 interconnects and a private MPLS fiber backbone minimize hops on the public internet.

99.999% Uptime SLA

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.

Benefits

Call recording storage built for data integrity and compliance

Each account will require an assigned data controller who will oversee data deletion. Users will require two-factor authentication each time they log in.

Whenever a record is accessed, played or downloaded, a timestamp is created and added to the record’s log. The timestamp will show the user’s name, their action, and the time and date that the record was used.

Audio-recording

Tags

Tag and identify your call recordings for later use

Tags are a great way to label your call recordings, making them easy to search for and review.

Create custom tag labels with an associated colour that can be searched for using the search tool.

Examples tags could be a sale, lost sale, bad language, needs management review, coaching.

Manage-tags-interface
Call Recording | in2tel

Resources

Frequently Asked Questions

There is a dedicated support section that can be found here.

Email support: issue@in2tel.ie

Phone support: 0818 28 6666

As an Irish and EU company, we’re regulated by ComReg, the statutory body responsible for the regulation of telecommunications, radio communications, broadcasting transmission and premium rate services and the postal sector in Ireland.

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Resources

Frequently Asked Questions

The call recording portal can be accessed via a browser. The URL can be found below.

https://portal.in2tel.ie/

You will need a username, password, and a mobile device to receive an SMS to enter the portal.

in2tel will require each customer to nominate a data controller to manage the call recording storage. The data controller will determine:

  • The retention period of a call recording
  • The requirement of a 7-day cooling-off period
  • The recovery of a call recording during the cooling-off period

The retention period is the length of time before it is automatically deleted by the system.

All users can request the deletion of their call recordings. In acknowledgement of this, in2tel offer a 7-day cooling-off period. in2tel will notify the company’s data controller of the request (either manual request or lifetime expiry).

During the cooling-off period, the data controller will have 7 days to request the recovery of the call recording before it is permanently deleted. The recording will only be visible to the data controller during this time.

The deletion of the call recording is final. in2tel will not be able to recover the recording once it is deleted.

There is a dedicated support section that can be found here.

Email support: issue@in2tel.ie

Phone support: 0818 28 6666

As an Irish and EU company, we’re regulated by ComReg, the statutory body responsible for the regulation of telecommunications, radio communications, broadcasting transmission and premium rate services and the postal sector in Ireland.

Latest Releases

Why Should I Consider a Telephone System?

    As with any investment in a business, it’s best to do some prior research before making the jump. This article is to assist those business owners or IT [...]

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You can talk to us through live chat, by phoning our freephone number 1800 91 1800, or by heading to the contact form.

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