Call Recording

Automatic or on-demand
call recording

Call recording is now a regulatory requirement for many industries and for those where it is not, it still provides a great compliance, training and quality control asset.

The benefits of Call Recording from in2tel

Call Recording 1

 Use for training and quality control purposes

 Aids compliance and resolving business disputes

Low cost solution with rapid deployment

Cost effective storage

Ensure compliance with call policies and procedures

With GDPR now in place, data compliance is vital to any business, with some pretty hefty fines for those who disagree.

Upon completion of a call, the recording is converted into an audio file and stored within our secure environment.

Call recordings can be accessed through our web portal for 32 days as standard (storage duration extendable as required) and are downloadable to your own device.

Call Recording 2
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Enhance your customer service

There’s always room to improve.

Review every detail of any call and ensure your employees are providing the best level of service to customers.

  • Enhance your product or service

  • Capture customer stories

  • See how your customer service has evolved

  • Quickly bring new agents up to speed

  • Know exactly what has been said, in times of conflict

Ready to talk?

DO YOU HAVE A BIG IDEA WE CAN HELP WITH?

1800 91 1800

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