







Call Centre Features
A complete call centre platform that provides agents with full capability.
The call centre software is formed of an application and a browser-based portal. Agents can log in to the system from anywhere device and provide the same level of service as they would from a call centre desk.

Call Centre Benefits
Web-based management platform
Manage your call centre in real-time

Manage all your services, data, and staff through an easy-to-use web portal. The browser-based portal provides an overview of all activity within the call centre in real-time.
Allow agents to make VoIP calls from their computers, without the need for a handset. Integrate this with your CRM, to allow live updates of records and improve productivity around the call centre.
Call Centre Integrations
Integrate with in2tel’s other services to personalise every step of your customer’s journey.
Combing with other services allows you to turn your call centre software into a unified communications platform.

Get an up-to-the-minute view of your agents
Gain a real-time overview of your inbound and outbound calls.
Show call logs, current call count, success and failure percentages, call location maps, queue overviews, queue graphs or other metrics associated with the system.
Design, create and store any number of unique configurations for future use.

99.999% Uptime SLA
Redundant multi-cloud infrastructure and carrier independence eliminate downtime.
Carrier-Grade Quality
Tier-1 interconnects and a private MPLS fiber backbone minimises hops on the public internet.
Unmatched Security
Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.
Call Centre Resources
Frequently Asked Questions
Latest releases