Call Centre2022-03-23T11:20:12+00:00

Call Centre

A highly scalable call centre solution that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.

There are no infrastructure requirements and the software is compatible with existing equipment.

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Call Centre Features

A complete call centre platform that provides agents with full capability.

The call centre software is formed of an application and a browser-based portal. Agents can log in to the system from anywhere device and provide the same level of service as they would from a call centre desk.

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Call Centre Benefits

Web-based management platform

Manage your call centre in real-time

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Manage all your services, data, and staff through an easy-to-use web portal. The browser-based portal provides an overview of all activity within the call centre in real-time.

Allow agents to make VoIP calls from their computers, without the need for a handset. Integrate this with your CRM, to allow live updates of records and improve productivity around the call centre.

Call Centre Integrations

Integrate with in2tel’s other services to personalise every step of your customer’s journey.

Combing with other services allows you to turn your call centre software into a unified communications platform.

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IVR

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Payments

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SMS

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Notifications

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Recording

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Notifications

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Recording

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IVR

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Finder

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Card payments

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Notifications

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SMS

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Get an up-to-the-minute view of your agents

Gain a real-time overview of your inbound and outbound calls.

Show call logs, current call count, success and failure percentages, call location maps, queue overviews, queue graphs or other metrics associated with the system.

Design, create and store any number of unique configurations for future use.

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99.999% Uptime SLA

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Carrier-Grade Quality

Tier-1 interconnects and a private MPLS fiber backbone minimises hops on the public internet.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.

Call Centre Resources

Frequently Asked Questions

There is a dedicated support section that can be found here.

Email support: issue@in2tel.ie

Phone support: 0818 28 6666

As an Irish and EU company, we’re regulated by ComReg, the statutory body responsible for the regulation of telecommunications, radio communications, broadcasting transmission and premium rate services and the postal sector in Ireland.

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You can talk to us through live chat, by phoning our freephone number 1800 91 1800, or by heading to the contact form.

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