Call Centre

Virtual call centre software that makes call management easy

Virtual call centre software that makes call management easy

A highly scalable, virtual call centre that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.

There are no infrastructure requirements and the software is compatible with existing equipment.

A highly scalable, virtual call centre that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.

There are no infrastructure requirements and the software is compatible with existing equipment.

Get in touch
Get in touch

Increase call centre efficiency with workforce management

Increase call centre efficiency with workforce management

Match customers to agents based on current status, workload, or any other measure you need.

Track historical performance and make sure your team is performing to expectations. Smart call recording lets you pick individual calls to listen to, making sure you get an accurate picture of the conversations taking place.

Match customers to agents based on current status, workload, or any other measure you need.

Track historical performance and make sure your team is performing to expectations. Smart call recording lets you pick individual calls to listen to, making sure you get an accurate picture of the conversations taking place.

A complete call centre platform that provides agents with full capability

A complete call centre platform that provides agents with full capability

Web-based management platform

Manage your call centre in real-time

Manage your call centre in real-time

Manage all of your services, data and staff through an easy-to-use web portal. The portal provides and overview of all activity within the call centre in real time.

Allow agents to make VoIP calls from their computers, without the need of a handset. Integrate this with your CRM, to allow live updates of records and improve productivity around the call centre.

IVR – Interactive Voice Response

Create and maintain your phone menus

Create and maintain your phone menus

Take the pressure off your frontline agents by routing calls to the correct department, before the customer reaches a person! In its simplest form, this could be a menu system.

If your customers order and pay over the phone, our bespoke IVR has ordering and PCI payment capability, with each stage specifically designed for your brand.

Create and maintain your own service with our IVR’s functional building block structure.

Wallboards

Get an up-to-the-minute view of your agents

Get an up-to-the-minute view of your agents

Gain a real time overview of your inbound and outbound calls.

Show call logs, current call count, success and failure percentages, call location maps, queue overviews, queue graphs or other metrics associated with the system.

Design, create and store any number of unique configurations for future use.

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