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Virtual call centre software
A highly scalable call centre solution that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.
A highly scalable call centre solution that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.
“The services provided by in2tel are extremely reliable and flexible to suit any customer’s needs”
Siptel
Call Centre features
A complete call centre platform that provides agents with full capability. Call centre is formed of an application and a browser-based portal. Agents can log in to the system from anywhere device and provide the same level of service as they would from a call centre desk.
Voicemail
Create personalised greeting messages and get notified immediately when received. All voicemails can be listened to from a browser-based portal.
Call features
When answering a call; hold, transfer, call inquiry (hold then make the second call), or invite a third party to join the call.
Call logs
Record every detail of each inbound and outbound call, including CLIs, DDIs, and the corresponding agents.
Call parking
Put a call on hold at one telephone set and continue the conversation from any other telephone set.
Ring groups
Organise your extensions in a variety of ring strategies, so that incoming calls are always answered.
Call masking
The ability to present a dedicated service number or withhold when making calls. Hide your phone number when making an outbound call.
Manage all your services, data, and staff through an easy-to-use web portal. The browser-based portal provides an overview of all activity within the call centre in real-time.
Allow agents to make VoIP calls from their computers, without the need for a handset. Integrate this with your CRM, to allow live updates of records and improve productivity around the call centre.
Why choose the in2tel network?
Benefit from carrier-grade quality calls, a multi-cloud infrastructure that allows a 99.999% uptime SLA, and encryption options for signalling (TLS) and media (SRTP/ZRTP).
15+
Years of Experience
3k+
Happy Clients
100%
Satisfaction
Ade Stack MPSI
Stacks Pharmacy
“They offered really good advice on how to save money on our line rental, which we were very happy to avail of.“
Brian Goggin
Siptel
“in2tel’s support team are always available for troubleshooting and usually resolves issues on the first call.”
Call Centre integrations
Integrate with in2tel’s other services to personalise every step of your customer’s journey. Combining with other services allows you to turn your call centre software into a unified communications platform.
Add and dispose of services as you need them
Keep your operation costs low by adding call centre integrations as and when you need them.
Wallboard installations
Gain a real-time overview of your inbound and outbound calls.
Gain a real-time overview of your inbound and outbound calls.
Show call logs, current call count, success and failure percentages, call location maps, queue overviews, queue graphs or other metrics associated with the system.
Move today!
Additional services
Add additional voice services as and when you need them.
Card Payments
Take payments over the phone with a PCI-DSS Level 1 card payment system.
SMS
Add sales, customer notifications, or authorisation to your customer service.
Notifications
Send push notifications to customers for important updates and sales offers.
Let’s get in touch!
If you’d like us to review your current phone bill. Please send it as an attachment to sales@in2tel.ie. We’ll have one of our experts give you an honest answer and if we can save you money.
