Call Centre2020-11-25T11:03:58+00:00

Call Centre

A highly scalable call centre solution that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.

There are no infrastructure requirements and the software is compatible with existing equipment.

Get in touch
call-centre-interfaces-in2tel

Call Centre

A highly scalable call centre solution that allows you to provide a smooth caller experience, whilst managing calls and agents from anywhere in the world.

There are no infrastructure requirements and the software is compatible with existing equipment.

Get in touch
call-centre-interfaces-in2tel
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Features

A complete call centre platform that provides agents with full capability.

The call centre software is formed of an application and a browser-based portal. Agents can log in to the system from anywhere device and provide the same level of service as they would from a call centre desk.

Call-Centre-network-diagram

Features

A complete call centre platform that provides agents with full capability

The call centre software is formed of an application and a browser-based portal. Agents can log in to the system from any device and provide the same level of service as they would from a call centre desk.

Benefits

Web-based management platform

Manage your call centre in real-time

Call-Centre-wallboard

Manage all your services, data, and staff through an easy-to-use web portal. The browser-based portal provides an overview of all activity within the call centre in real-time.

Allow agents to make VoIP calls from their computers, without the need for a handset. Integrate this with your CRM, to allow live updates of records and improve productivity around the call centre.

Integrations

Integrate with in2tel’s other services to personalise every step of your customer’s journey.

Increase your outbound campaign capabilities with SMS or push notifications.

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SMS

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Notifications

Finder-in2tel

Number Finder

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Recording

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IVR

Finder-in2tel

Finder

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Call Centre

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Notifications

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SMS

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Get an up-to-the-minute view of your agents

Gain a real-time overview of your inbound and outbound calls.

Show call logs, current call count, success and failure percentages, call location maps, queue overviews, queue graphs or other metrics associated with the system.

Design, create and store any number of unique configurations for future use.

contact-centre-wallboard-agent-view

Carrier-Grade Quality

Tier-1 interconnects and a private MPLS fiber backbone minimises hops on the public internet.

99.999% Uptime SLA

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.

Carrier-Grade Quality

Tier-1 interconnects and a private MPLS fiber backbone minimize hops on the public internet.

99.999% Uptime SLA

Redundant multi-cloud infrastructure and carrier independence eliminate downtime.

Unmatched Security

Encryption options for signaling (TLS) and media (SRTP/ZRTP) ensure your communications are secure.

Learn more about our network

Resources

Frequently Asked Questions

There is a dedicated support section that can be found here.

Email support: issue@in2tel.ie

Phone support: 0818 28 6666

As an Irish and EU company, we’re regulated by ComReg, the statutory body responsible for the regulation of telecommunications, radio communications, broadcasting transmission and premium rate services and the postal sector in Ireland.

Latest releases

Resources

Frequently Asked Questions

For many years, an on-premises PBX (Private Branch exchange) was the only phone system available to businesses. All phone extensions would be linked to your PBX box and this would connect them to the phone network, using either PTSN or ISDN telephone lines.

These boxes were and still are available, as a one-off purchase or a lease.

A hosted phone solution uses the Internet to connect your extensions to the phone network. There is no need for a physical phone system on your premises. The management and setup are all done through web portal and this can be accessed through most Internet-enabled devices.

With in2pbx, you are charged per user, on a monthly basis. There are no significant up-front costs

Hosted solutions have a low setup cost, as they avoid paying large up-front costs for a new system. Handsets aren’t required if you’re using a softphone. If you are using handsets, IP-enabled handsets are required.

Most hosted solutions are charged per extension, per month. Hosted solutions are often the cheaper option for small businesses with a small to medium number of extensions. For large-scale enterprises, the monthly costs often exceed that of buying an on-site phone system.

There is a dedicated support section that can be found here.

Email support: issue@in2tel.ie

Phone support: 0818 28 6666

As an Irish and EU company, we’re regulated by ComReg, the statutory body responsible for the regulation of telecommunications, radio communications, broadcasting transmission and premium rate services and the postal sector in Ireland.

Latest Releases

Do you have any questions?

Give us a call and we’ll fill in the gaps.

1800 91 1800

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