1800 Numbers – Everything You Need to Know
1800 is the freephone number used in Ireland. Freephone, toll-free or free-to-call can all be used to describe this type of number. When a call is made to an 1800 number, the call is free for the caller and only the receiver is charged for the call.
Freephone numbers are used by contact centres and sales departments to allow customers and prospects free communication to the business. Studies have shown that these numbers can be used to improve customer satisfaction and increase the likelihood that a call is made.
How much do 1800 numbers cost to buy?
You will pay a monthly rental charge to associate it to your business and you will then be charged per minute, for any call received on this number.
Different operators will have a variety of pricing structures.
At in2tel, we have three charges associated with a freephone number.
- Setup cost
- Monthly rental charge
- Call charges
Complete delivery of a call is included within these charges. This includes any redirects to numbers of your choice.
How much do 1800 numbers cost for the caller?
For the caller, an 1800 call will cost nothing.
How much do 1800 numbers cost for the receiver?
There is no set price for receiving a call on a freephone number. The price is determined on where the call originates from and where it is delivered to. Mobile and landline costs will vary. If your freephone number is being directed to a local Dublin number, this will be considerably cheaper than if it’s received by an international number, in Germany.
The cost of an 1800 number should be weighed against its benefits. If sales numbers are increasing due to its use, or customers are leaving satisfied after phoning for support, then they are very affordable.
How to set up an 1800 number?
You will be given access to an online portal. From this portal you can manage all your 1800 numbers, configure which numbers they are redirected to and monitor all incoming traffic with live statistics.
Why should I use 1800 numbers?
Increase incoming communication
They say all communication is good for business. What’s more certain, is that if a potential customer refuses to call because of the expense, it’s bad for business. An 1800 number gives you a competitive edge over any rival who’s not providing a free-to-call option.
For sales and marketing campaigns, they encourage both prospects and customers to contact a business over using traditional phone numbers.
Provide live statistics and easy management
1800 numbers are perfect for campaigns that need tracking. If you’re running adverts and want to know the success of your campaign, live statistics in the portal will provide instant reporting.
From the portal, you’ll also be able to manage where an 1800 number is routed. Destination numbers can be changed easily or automatically, if you’re on the road or are about to finish for the day.
Create a national presence
Perception can play a large part in the decision-making process. If a business looks regional or too small, it might not be able to fulfil all my needs.
Freephone numbers promote a national presence and allow you to market your services outside of a fixed location. With most organisations now active online, it creates a centralised, national number available to everyone.
Freephone numbers can be setup and discontinued very quickly. If you have a short marketing campaign, you’re not tied to the number forever.