Menu systems, recorded announcements and peak time message taking all fall under the umbrella of an IVR system. With the In2tel platform we allow you to make your IVR system as simple or complex as you want; from a simple menu play – giving the caller the options to "press 1 for sales, 2 for service" etc. through to a fully integrated payment and information system, all are available from our easy to use web enabled system.

On the right is an example of a simple IVR system which initially plays a generic welcome message, recognises the time of the day and then routes the calls to the appropriate destination number through our network queuing facility.

Our philosophy is to take the management / cost headaches of having your own IVR systems on site and allow you to use our network based equipment which is located in two Dublin sites (for diversity plus ease of monitoring and support), then we simply dial across to your phone system when the caller needs to speak with an agent. Our model also means that there are no integration issues or need to upgrade your own phone system as we do all the complexity and just simply dial in to your normal telephone numbers once the complex side of things has been done within our network.
Our system is fully web enabled to allow you to manage and maintain your IVR systems 24 / 7 /365 in real time – uploading of audio files - changing call flows to react to emergency situations - complex routing etc - all at your fingertips and in a format that's made to be easily understood.

For the more complex requirements, a combination of IVR and HTTP / HTTPs requests and responses can be deployed to make the best use of your Business Intelligence / CRM databases and our routing capabilities.

Call us on 1800 91 1800 to discuss how our Bespoke IVR system could intelligently route calls into your business.