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Bolt 'n' Build Telecom Services that you Control

At In2Tel we provide a range of highly memorable numbers with the ability to bolt these onto a series of ready made services – this approach puts you in control and allows you to communicate directly with your customers all without the prohibitive expense that is usually associated with these kinds of services.

Our basic service is what is known as a ‘1 to 1 Translation’. This is where we accept a call, then deliver it on to another telephone number and this is the foundation you can build your own customer services upon.

The platform provides a full suite of Web Based Call Statistics so you can see exactly what calls are coming in, where they are going and how they were answered.

Products and Services

Call Queuing
Don’t lose another call! Our intelligent Call Queuing platform means that we answer all inbound calls, stack them up and hold onto them until you have an operator available.
We can also play a series of messages to the callers whilst they wait, so you can market your products and services, ask a caller to have specific information ready, provide answers to frequent queries and offer a range of information to your caller, all before they have reached the operator.

Call Recording
Looking for a way to improve take up on calls made to and from your business? Call Recording allows for monitoring and improvement of the customer experience. Call recording can streamline training and evaluation of Call Operatives by using real calls as an example. It can also help protect staff and the business when conflict situations develop. There are many benefits to call recording and now we make it simple to implement into your business. The In2Tel call recording package allows you to record all inbound and outbound calls and access them from a web interface without any of the complexities and expense normally associated with a Call Recording service. 

Conference Call
It is not always easy to get all the people you need together for a meeting not to mention the time and expense involved in attending in person. The In2Tel Conference Call platform allows up to twenty participants to join a call so discussions can take place. This makes it easy for you, your clients and colleagues to exchange information and can speed up business transactions.

Fax to Email
Access your faxes on the move and lose that tired old fax machine. The In2Tel
Fax-to-Email system provides you with a fax number that receives faxes and then forwards them onto an email address of your choice. Fax with all the availability and freedom of email.

Bespoke IVR
An IVR (Interactive Voice Response) system provides a professional, intelligent front-end for your telephone lines and provides a range of benefits to your customers and business. An In2Tel IVR system can be used to route calls to correct departments, provide answers to frequently asked questions, gather customer information, deal with peak call times through queuing or ring-back features. The In2Tel Bespoke IVR solution puts you in control and allows you to build the call flow, upload your own audio files, bolt-on a range of pre configured functionality and control call distribution – all of this is done through an understandable web based control-panel and all changes are live as soon as you ‘click’ a button.