Our intelligent platform enables forward-thinking businesses to take control of contact centre technology and create an agile, state-of-the-art service experience with greater commercial flexibility and in-built disaster recovery tools. Traditional telecoms companies are sometimes not as agile or smart, often taking days if not weeks to change. In contrast, the In2tel platform gives you the best of both worlds - leading edge software innovation backed by global, highly resilient hosting and network services.
A live disaster recovery site can be accessed by agents from any location with a secure internet connection – agents at home can also be activated. The solution is installed as a live system with regular testing and security checks, which removes the risk associated with traditional disaster recovery solutions.